Account Deletion
How to request the permanent removal of your rider profile and data.
If you no longer wish to ride with Sapadukadai, you can request to have your delivery partner account permanently deleted. Please follow one of the methods below.
1. Important Prerequisites
Action Required Before Deletion
Before submitting an account deletion ticket, you must settle any negative balances or pending Cash on Delivery (COD) wallet dues with the platform, and complete all active orders. Failure to settle financial liabilities will delay or pause your deletion request.
2. Method 1: Delete via Rider App (Fastest)
The easiest way to delete your account is by raising a ticket directly through the Sapadukadai Rider App.
- Open the Rider App and navigate to the Profile screen.
- Scroll down to the Account Settings section.
- Tap the Delete Account button.
- A confirmation modal will appear. You must enter a reason for your departure (up to 500 characters).
- Tap Submit Ticket.
3. Method 2: Delete via Email
If you have already uninstalled the app or lost access, you can request account deletion by emailing support.
- Send an email to: info@sapadukadai.com
- The subject line must be:
Delivery Partner Account Deletion Request - In the body of the email, please include:
- Your full registered name
- Your Rider ID & Phone Number
- Your reason for leaving
4. Data Retention Policy
Once processed, your personal profile data, ID documents, and vehicle photos will be permanently removed from active databases in accordance with the KSA Personal Data Protection Law (PDPL).
However, specific transactional records (such as completed delivery logs, payout history, and tax-related data) will be retained for the minimum statutory period required to comply with local Saudi tax and accounting laws.
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