Terms of Use & Agreement

1. Purpose & Electronic Agreement

This agreement regulates food delivery services through the electronic platform. This is a computer-generated document. No physical signature is required. Both parties agree to the terms electronically by proceeding with the registration process within the App.

2. Restaurant Obligations

• Compliance: Comply with food quality and safety specifications according to Saudi Food and Drug Authority (SFDA) regulations.
• Pricing: Adhere to prices agreed upon for listing on the platform.
• Fulfillment: Provide orders prepared within the specified time indicated in the Partner Dashboard.
• Taxation: Apply the Value Added Tax (VAT) system at 15% in accordance with ZATCA regulations. Valid Commercial Registration (CR) and VAT certificates must be maintained.

3. Pricing, Payments, and Tax

3.1 Pricing Model (Markup): The Restaurant acknowledges and agrees that the Platform lists food items at a price higher than the Restaurant's base menu price. The Platform adds a markup (e.g., 20%) to the Restaurant's base price to determine the final selling price displayed to the Customer. This markup represents the Platform’s service earnings.

3.2 Settlement Calculation: The Platform shall remit to the Restaurant the Restaurant’s Base Price plus 15% VAT calculated on that Base Price. The Platform retains the difference between the Final Selling Price and the amount remitted to the Restaurant.

3.3 Payment Transfer: Due amounts will be transferred to the Restaurant's registered Saudi Bank Account (via IBAN) within standard working days, subject to the agreed payout cycle.

4. App Device Permissions

To function correctly, the Sapadukadai Partner App requires the following device permissions:

• Location Services (ACCESS_FINE_LOCATION / COARSE_LOCATION): Required during onboarding to accurately pinpoint the restaurant's physical location for our delivery fleet mapping.
• Storage & Media: Required to allow restaurants to upload Menu Images, Restaurant Logos, Banners, and legal verification documents (CR, VAT).
• Foreground Services & Notifications: The app uses persistent foreground services and full-screen intents to trigger an Alarm Sound when a new order arrives, ensuring the kitchen staff never misses a live order, even when the device is locked.

5. Data Protection (PDPL Compliance)

5.1 Shared Data: Both parties agree to comply with the Personal Data Protection Law (PDPL) of Saudi Arabia.

5.2 Customer Privacy: Customer data (including name, location, and phone number) provided by the Platform to the Restaurant must be used strictly for order fulfillment purposes.

5.3 Restrictions: The Restaurant must not store, share, or use customer data for independent marketing or promotional campaigns without explicit customer consent.

6. Liability and Governing Law

6.1 Quality Liability: The Restaurant bears full responsibility for food quality, safety, and any resulting customer health issues.

6.2 Systems Liability: The Platform is responsible for maintaining the technical routing system and platform marketing.

6.3 Dispute Resolution: This Agreement shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising out of this Agreement shall be subject to the exclusive jurisdiction of the competent courts in the Kingdom of Saudi Arabia.